Members Help Center  
     
  How can we help you?  
     
  What is ArtDesk?  
     
  How ArtDesk choses a picture to download?

During setup and at any later time, users select all their favorite themes from a list displayed on ArtDesk software. (The list is downloaded from our server every time the software needs to use it. This allows us to update it with new categories at any time)
Each time the software needs to update the picture according to the user's pre-selected schedule. It randomly selects a theme from the user's prferred list and downloads the next picture after the last displayed. This selection method gives a chance to all members to expose their artwork.
Once all pictures on a category are displayed, that category list resets and the program starts downloading from the first one.
 
     
  Do I have to install ArtDesk?

No. ArtDesk is not a requirement for service to members. For more information read What is ArtDesk?
 
     
  What commands has ArtDesk available to the user?

Besides automatic scheduled download, users can, at any time, request the software to change the picture displayed.
Once a picture is displayed, users can learn whose the author and what products are available for purchase with the displayed image. Those products can be purchased online directly from ArtDesk.
The program also allows the user to bookmark pictures for later reference or to download and display it again at any given time.
 
     
  I need Help with My Account page  
     
  How to fill up the member Sign-up form  
     
  How to fill up the Artwork submit form

There is a complete explanation supplied trough this link.
 
     
  What are the terms of service?

The terms of service are some of the principal rules we abide and claim our members and users to abide in order to use our software, web and services in general. For more information click on the link with the question.
 
     
  How do I contact Support?

If your question does not contain private information, you should post it to the member's support
forum.

If the question or issue is private click
here to open your email client. The address to contact support will already be in place.
 
     
  How can I recover my lost password?

You can recover it by filling a short form. Once you submit it, the password will be delivered to your email address. To access that feature click
here.
 
     
  Can I recover my Account ID if I lose it?

We can recover it for you and e-mail it to the address you gave us for that matter when creating the account. To access that feature, click here.
 
     
  What is the Package Tracking Report

In the event of a dispute with a customer allegating not receiving a purchase, you will have to fill this form completelly to let us mediate the situation between you, your customer (our user) and our payment processors if necessary. In order to avoid unecessary troubles with customers, allways follow the guidelines and our terms of service.
To access this feature you must
log-in with a valid member account.
 
     
  I need help filling the Package Tracking Report  
     
  What is frame and color sets to enhance picture display?  
     
  Can I link to this web site?

Yes you can. In fact we encourage you to do it. The better exposure and downloads ArtDesk has, the better for your sales too. Follow
this link to grab some banners and instructions to link to us.
You can make your own banner or use a descriptive text of your creation with a text link. In any case, take a pick of our link above for instructions on how to make the link.
 
     
  Why this web site is so.. plain?

This is website is for informational purposes. It is not ment to be a work of art. There is no point to create a fancy site for the purpose of providing members with a clear interface for login and submiting artwork and a download port for users to get our software and learn what is it for.
We intend to be as transparent as possible, without dark spots or fine line print.
We hope you agree with our point of view on this matter.
 
     
  I have a different question.

Please post your question in the support forum.
 
     
 

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ArtDesk is a Copyrighted product by Caracolix Media © 2004